- NAS compatibility via native integration
- Wide range of available plans
- Free plan
- Free 30-day Personal/Business trial
- User-friendly interface
- Pricey plans
- Desktop client doesn't render files
- No 24/7 customer support
ElephantDrive was one of the first storage virtualization services to offer remote access and collaboration to individuals. It was a pioneer of Amazon's S3 app production, and it had the wherewithal to team up with NAS device producers to create a cloud storage solution that runs natively on Network Attached Storage devices. This online data recovery software addresses individuals and businesses alike, and besides offering a user-friendly way to securely back up data, it also provides a synchronization folder shared through all the devices linked to your account. The software was tested by Softpedia Labs and awarded a 100% clean certification. Interested users can test the software through its 30-day free trial or through the limited free plan.
ElephantDrive is the perfect software for users looking to keep their data protected in the cloud and access it from several devices. It supports a good range of files, doesn't shy away from large uploads, and is extremely user-friendly. The backup program integrates with the file explorer, creating dedicated folders for backed-up and synced files. It also comes with the unique feature of enabling you to back up or sync data just by right-clicking on the folder or file in the explorer without actually having to go to ElephantDrive.
Providing the User With Full Control
From scheduling backups to throttling the software's resource usage, everything can be set up to answer your needs. ElephantDrive offers an unlimited number of file versions, but you have the ability to set the number of versions protected as well as the number of days to keep these versions on the system.
When it comes to archiving, you also have full control of when the files should be deleted from the device. The software allows you to keep the data on the computer indefinitely, remove it immediately, or select the number of days for the files that have been deleted from the local disk to also be erased from the cloud. Of course, it's also possible to change the frequency of the backup, which can range from continuous to just once per month.
While the first backup may be a bit lengthy, all subsequent backups are a breeze since the system uses incremental backups to save time and bandwidth. Furthermore, ElephantDrive comes with a throttling feature that enables you to set specific times of day to throttle up or throttle down the program’s bandwidth and CPU usage. A good option is to set backup jobs to use less bandwidth during the day, and then return to normal at night.
Aside from the features mentioned so far, ElephantDrive also offers NAS-provider integration functionality for professional users. It comes pre-installed on a range of NAS devices, including those from NETGEAR, QNAP, Western Digital, and Synology, conveniently allowing people to back up any data they may have on their NAS device to the ElephantDrive cloud.
ElephantDrive encrypts files using military-grade AES-256, which even the NSA approves for top-secret information. The key applied by the company is the account password by default, but it's possible to change it in the program's settings. This key is stored separately from the rest of the user's information to ensure security, meaning that not even ElephantDrive's workers have access to the stored files. All encrypted data is transferred to ElephantDrive's geo-redundant servers via 128-bit Secure Sockets Layer (SSL) connections.
Privacy-wise, the company follows the European GDPR and American HIPAA guidelines that focus heavily on information protection. The company will never use personal information for something without you having knowledge of it and giving their explicit consent. The online account also automatically logs out after a few minutes of inactivity to ensure that if the person leaves their computer unattended, nobody can access their information.
ElephantDrive supports all the major platforms, running on Windows, macOS, and Linux on desktop, and iOS and Android on mobile. Furthermore, by collaborating with a wide range of NAS producers, the software also supports a vast number of servers such as ASUSTOR, D-Link, NETGEAR, and QNAP, just to name a few. It’s not even necessary for the software to be installed to download backed up data: all information can be reached through ElephantDrive's platform, which is accessible from anywhere with an internet connection.
Reaching synced files on mobile is a breeze. The app opens in the section with all the backed-up data right away, and it only takes a few clicks to get to the files. On mobiles, the software backs up images, audio files, and contacts. Unfortunately it isn't automatic, and you need to open the app and tap on the desired function for it to back up.
It's also worth mentioning that as a global provider, ElephantDrive offers its services in various languages. Besides the usual English, it's also possible to use the desktop client in Spanish, French, and Portuguese.
Ease of Use
Setting up an account is a bit confusing. True enough, to start the 30-day free trial you only need to provide their email address and password. However, while the website next prompts you to share their payment details, it also sends a verification email. If you verify your email address, they have access to the platform without actually sharing their billing information, which doesn't make much sense to us. Clearly this is a small bug in the registration process, but since it means the software can be used without providing payment details, we'll let it slide.
After verifying the email address, ElephantDrive prompts you to download the desktop client, which is extremely easy to install and use. Nonetheless, there are some things we would change to make it more straightforward. The software creates an icon on the taskbar where it’s possible to reach the program's settings. This would be fine if ElephantDrive mentioned this during the installation process. Since it doesn't, we initially thought we could only change the settings from the online platform.
There are three different subscriptions provided by ElephantDrive – Home, Business, and Enterprise. Regardless of the plan selected, the three of them include all the features discussed so far and offer 1,000GB of storage space. You can then purchase extra space by paying separately. What changes between these plans is the number of devices, number of subaccounts, maximum storage, maximum individual file size, and customer support provided.
The Home subscription is built for personal use and costs $8.33 per month with annual payments. It limits the devices to ten and subaccounts to three. It also limits the maximum storage to 15,000GB, where each extra 1,000GB costs $8.33 per month with yearly payments.
Created with an eye to serving small companies, the Business plan increases the number of devices to 25 and subaccounts to 10. Here, the maximum storage grows to 50TB, where each additional 1,000GB costs the same as the subscription – $16.66 per month with annual payments. In this case, the additional cost also offers ten extra subaccounts.
Lastly, large companies can get the Enterprise plan that offers the possibility to have over 100 devices connected, 20 subaccounts, and unlimited storage space. The subscription costs $25 per month with annual payments, which is the same cost to get an extra 1,000GB and 20 subaccounts.
All plans can be tested by taking advantage of the 30-day free trial, and there is a limited free plan with 2GB of storage space that can be used indefinitely.
The amount of help you’ll get depends on the subscription purchased. While Free and Home users can only get information by scrolling through the FAQ page or submitting a ticket request, organizations get concierge service. Those who buy the Business plan can phone ElephantDrive when a problem occurs, and those who go for the ultimate tier – Enterprise – get a dedicated account manager. There is also the option to get in touch with this online backup software provider through social media – Facebook or Twitter – where they're fairly active.
While installing ElephantDrive, the software provides a quick and easy-to-understand guide, explaining all the program’s essential features. But to get an explanation for more complex questions, a visit to the knowledge base is necessary, where there are answers to most problems you may face.
All in all, ElephantDrive's backup offer provides a secure and convenient service. Its pillar is the NAS device-incorporated module, which is something some other online backup service providers fall short of. The fact that it uses Amazon S3 to develop its software is a testimony to its reliability. Unfortunately, its price model is expensive and outdated. Not only is the base price quite high for an online backup service, but the company also doesn't provide any discounts for users who want to scale their account. It's common practice to offer a lower unit price when customers get a higher amount of storage space or more accounts, but not with ElephantDrive. Due to this, it's easy to find competitors offering great online backup software at a much lower cost. Despite this, it's nice to see a free plan that you can take advantage of indefinitely, even if it’s limited. Moreover, it's great that all three subscriptions can be tested through a 30-day free trial.
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