- Easy to reach support, also over phone
- Wide variety of plans to choose
- Easy sign up process
- Backup features extend across multiple platforms
- Server backups
- Unlimited devices
- Linux FAQ not comprehensive enough
- iOS app needs to be optimized for iPad
IDrive is an online backup service specialized in business solutions, making it a provider that will mostly appeal to small business and medium sized business users. The service takes data backups a step further there where most other online backup providers stop. Multiple device backup, server backup, compressed backups and a remote manager are only a fraction of the features offered by IDrive. It isn't just a backup service but rather a comprehensive complex professional system to backup your files, folders, servers and more. Complete with mobile backup solutions and NSA-proof security using 256bit encryption, IDrive is well equipped to become the guardian of your company’s crucial data. Their free Basic plan with 5GB of storage and 5GB of syncing space is an ideal way to try this backup service yourself, and from there you can then upgrade to one of the two flexible business plans available with different storage capacities. IDrive is headquartered in California, and is known to be very startup-, developer- and student-friendly thanks to its API’s and educational offers.
IDrive was built with business environments with multiple devices in mind. The convenient way in which the service stores data from PCs, Macs, smartphones and tablets all in one and the same account is one that should inspire other backup providers as well. All of the other essential online backup features are right there in this service as well, with real time automatic backups ensuring that your data backups are up-to-date at any given point in time all while keeping bandwidth consumption acceptable. At the same time IDrive also features file syncing as standard with all of its plans, and provides you with the same amount of syncing space as you get for storing your backups.
The syncing feature in IDrive needs to be activated in your account the first time you want to use it, but from then on it’s just as easy as drag and drop. File versioning is of course also included, with archiving of up to 30 previous versions of files. The service will even keep your trashed files and folders available for restoring for 30 days just in case you accidentally deleted an important piece of data, which is a feature that little other solutions provide. Should you want to get rid of any previously stored versions, there is a feature that will help you remove just those that you want to be erased.
Server and Database Backups
What makes IDrive unique is that they are flexible to the point of being appropriate for use even in large businesses. While you can of course choose what you want to backup and when to do so, there are other features including the ability to backup your databases and servers. With support for MS SQL, Microsoft Exchange, MS SharePoint and Oracle, there is no question that if you're looking for a place to backup your servers, this is the place to go. In addition, IDrive is great with giving the user the option to do whatever they want with their data. If you want to access your files and folders on mobile, there is an easy way to do so. If you want to backup Facebook photos and videos and sync data to your phone, you can do that.
This service's claim to fame is the depth at which these features are embedded into the core ecosystem. Not only do they allow you to create sub-accounts that can each have their own storage space (perfect for small businesses), but the archiving and encryption features extend across all platforms. What this means is that not only are you able to sync your files how you want, but that accessing and managing them is easy.
Many cloud services like to boast that they have a “zero information” approach to your data in that they don't know what your folders and files contain and that there is no way to find out. While IDrive of course offers this as well, they take this a step forward with some extra security features. Not only do they offer the industry standard 256-bit AES encryption on both storage and transfer, but they also offer the ability for you to include your own private encryption key. This offers a significant added level of protection to your information and is important for those that need to ensure that their crucial data is protected.
In addition, your login is secured with SSL encryption as is standard with almost every account-based system. But unlike a lot of other systems, IDrive makes sure that your username and password and encrypted and not stored in plain-text so that even in the improbable or more statistically accurate, practically impossible event that someone gets access to their servers, they won't be able to obtain your username and password.
One thing that most people don't concern themselves with when choosing an online backup service is where their files are located. IDrive makes sure that your data is stored on world-class data centers that provide the environment necessary to keep their servers up and running with a 100% uptime ensuring that there is never any loss or corruption to your files. With HVAC temperature control systems, seismically braced racks and some of the most advanced security features in the business, you can be sure that your data is safe and secure no matter what happens.
Devices and Operating Systems
IDrive offers the ability to backup a wide variety of devices including PCs, Macs, iPhone, iPad and even Android devices. Even better is the fact that they allow for files from all of these devices to backed up in a single place for easy access. Aside of its Mac and PC desktop clients, IDrive also offers iPhone, iPad, Android and Windows Phone apps as free downloads in the app stores of each of these devices. Pictures, videos, text messages and call logs are just a few of the essential data types the mobile apps will backup and store in your online backup account, even allowing you to restore them on a platform different than the one the data was initially created on. Their apps feature the same clean, easy to use interface across all devices with all key features just a tap away.
One thing that the folks at IDrive have made sure of is that it's easy to access your data. Thanks to the easy-to-use file manager, getting a hold of your files and folders is easy. In addition, the universal backup that IDrive allows for ensures that none of your critical data will be loss.
Lastly, the most notable thing that IDrive does when it comes to backing up is that they do not have a limit on the number of devices you can back up. They offer the ability for users to backup data from an unlimited amount of devices without having to sign up for a more expensive plan like some other services.
Ease of Use
Setting up an account with IDrive is extremely easy to do especially when compared to some of the convoluted sign up methods of other file services. To join IDrive, you first have to sign up on the website by filling in a form that requires you to enter your first and last name, email address and password as well as a promo code if you have one. After filling in a quick verification code to ensure you're human, you're done. All that's required after this is to set your encryption key from a default and private key, download the program and fill in your login credentials.
The software is relatively easy to use and operates on a vertical tabbed based system. With options for backup, restore, scheduler, sync, log and server backup, there is a wide variety of options for when it comes to managing your files. One thing that makes the IDrive application a vast improvement over the usual backup program is that rather than hiding many of its advanced functions inside convoluted menus, it ensures that those functions are there in plain sight for you to use.
Plans and Pricing
IDrive offers three plans that all come with every one of the key features in the software. You can start off with the free Basic plan and then upgrade to one of the IDrive Pro Personal or Business plans depending on the storage capacity you require, the number of sub-accounts you desire and whether or not you want to backup servers.
First and foremost there is the company’s free Basic plan which offers a base 5 GB of storage and file syncing space that you can use for as long as you want. This plan is unlikely to offer suffice storage space for a full backup of all your data, but it’s a great way to discover IDrive’s features and services to consider upgrading to a paid plan.
For many professional and small business users, the IDrive Pro Personal plan will be a good and affordable match. The Personal plan starts at $49.50 yearly for an account with 300GB of storage and syncing space, and will cost you a mere $3.09 per month if you pay upfront for two years of service. For 1,000GB, the price is 149.50 yearly and for 2,000 GB, it's $299.50 yearly.
SMB’s and tech startups will find the Pro Business plan offering IDrive’s server backup features and multi-account support the most interesting one. Storage spaces here start at $99.50 yearly for 250GB with the monthly cost being just $6.22 if you decide to commit to a two-year subscription. 500GB, 1,250GB, 5,000GB and 12,500GB are the other storage capacities that follow. With this nice range of different quantity storage offerings, you’re sure to not pay for extra capacity you don’t need anyway.
The personal and business plan share a lot of similarities when it comes to features but differ on a number of key things. The personal plan lacks the ability to back up servers, does not support the server versions of Windows and does not offer premier installation where IDrive assists you in backing up your computer. The business plan does offer all of these features though in addition to a wider variety of storage options. Lastly, the business plan offers priority support and the ability to get your data backed up and restored via a physical shipment for free thrice yearly versus once a year for the personal plan.
IDrive offers a number of ways to pay for your service. This includes Visa, MasterCard, American Express, Diners Club cards and Discover. It's worth noting that there is a notable omission in that they do not support PayPal unlike several other backup services but aside from this, they offer quite a fair amount of payment methods.
IDrive boasts a robust customer service offering a number of ways to contact them. While some backup services only allow for users to contact them via email, IDrive offers the ability for you to contact them for both sales and support via a phone number distinguishing them from other backup services. In addition, there are two separate numbers for those inside the USA and those outside. Of course, sometimes you just want instantaneous help without having to contact a support representative and they allow for this too. With helpful video tutorials available on their website and a list of FAQ, you're sure to find the answer to whatever problem you may be having. If there was any potential improvements that could be done, it's that the Linux FAQ could be a bit more comprehensive but it still functions rather well as it is.
With a wide variety of features sure to impress regular consumers and business-level users alike, multiple plans with various pricing options so you just pay for the capacity you need and the possibility to contact an actual support number, this is a reliable backup provider. The forever-free 5GB account is a welcome offer to try the company’s basic backup and syncing features on as many devices as you want. Tech startups, rapidly growing small businesses and medium-sized businesses will find IDrive’s server backup technology included in the Pro Business plans a great solution to ensure that all essential business data is safely stored. Other features such as creating multiple subaccounts further complete IDrive’s stellar set of business features.